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Our Commitment

The Town of Aylmer strives at all times to provide its goods and services in a way that respects the dignity and independence of all people. The Town of Aylmer is also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Accessibility And Purchasing

The intent of the training requirement under the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code is that all organizations train employees, volunteers, all those who participate in developing the organization’s policies; defined as managers, senior leaders, boards of directors, business owners and independent operating regulated professionals, and all others who provide goods or services on behalf of the Town about the legislated requirements. Contracted employees, third party employees, agents and others who deal with members of the public on behalf of the Town of Aylmer must meet requirements of Ontario Regulation 429/07 and Ontario Regulation 191/11 with regard to training.

The Town’s training program is provided below and can be obtained through HR in other formats. Included in the program are two sign off sheets that must be completed and returned to HR. This program is designed so that it can be completed individually or in a group setting.

This training module is intended for Town of Aylmer employees and volunteers only. This is not legal advice. Refer to the Integrated Accessibility Standards Regulation for more information.

Accessibility Training Program

Servability: Transforming Ontario’s Customer Service

In the event of a planned or unexpected disruption of services usually used by people with disabilities, the Town of Aylmer will provide customers with a notice posted in a conspicuous place on the affected premises. The notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

2021 Accessibility Compliance Report

Annual Accessibility Status Report

Annual Accessibility Status Report Attachment

Elgin Joint Annual Accessibility Status Report 2022

Elgin County and Local Municipal Partners Joint Multi-Year Accessibility Plan 2021-2026

Compliance Requirements

Under the Accessibility for Ontarians with Disabilities Act, 2005, Ontario Regulation 191/11 the Town of Aylmer is considered a broader public sector employer with employees in excess of 50 (includes full time, part time, casual and seasonal). There are several requirements under the regulations that will be phased in over several years. In 2009 we were to have completed the Customer Service Standard. In 2013 we are required to complete workplace emergency response information, accessibilities policies, multi-year accessibility plans, procuring or acquiring goods, services or facilities requirements, self-serve kiosk requirements (not applicable as none are owned), emergency information requirements, duties of Municipalities for accessible taxicabs and duties of Municipalities for taxicabs.

Compliance Requirements Signed Report

AODA Compliance Wizard

Integrated Accessibility Standards Regulation Policy

In keeping with Ontario Regulation 191/11 Integrated Accessibility Standards, General Requirements, The Town of Aylmer is committed to incorporating accessibility criteria and features when procuring or acquiring goods, services, or facilities. Accessibility criteria shall be considered when developing the design specifications for the procurement of any goods, services or facilities. When it is not practicable to do so, the Town shall document and provide an explanation, upon request.

Procurement of Goods and Services

Accessible Formats Available

If you require an accessible format or communication support please fill out the Request for Information and Communications Form below:

Form to Request Accessible Information or Communications


We’d like to hear from you! If you have any questions or comments on our accessibility services, programs or facilities please contact us by phone, email or fill out a feedback form.

Accessibility Feedback Form

Contact Town of Aylmer Staff

Director of Legislative Services/Clerk 
46 Talbot Street West, Aylmer, ON N5H 1J7            
519-773-3164 Ext. 4911

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