Water and Sewer Service Line Warranties
Did you know homeowners are responsible for water and sewer lines on their property?
As a homeowner you are responsible for the water and sewer service lines buried on your private property. A breakdown to these lines could happen without warning resulting in an unexpected and costly emergency repair. The lifespan of a service line depends on many factors including construction material, soil conditions and use and the location, number and species of nearby trees. While not typically covered by basic homeowners’ insurance, residents are encouraged to check with their provider to confirm if they have existing coverage. Residents may also consider coverage from an external service plan provider.
Partnership with Service Line Warranties of Canada (SLWC)
The Town of Aylmer has partnered with Service Line Warranties of Canada (SLWC) to offer eligible homeowners optional repair plans to help protect residents against potentially expensive emergency repairs to water service lines or well and sewer/septic lines on their private property. Participation is optional and voluntary for homeowners. The program is solely managed by SLWC and uses no public funds. Residents will not be solicited in person or by phone. A homeowner who chooses to enroll in this program should do so with the knowledge that the Town of Aylmer in no way warrants or is liable for the work or performance of SLWC.
Residents who choose to sign up for a plan have access to these benefits:
- A repair hotline available 24/7, 365 days a year
- Pay $0 for covered repairs up to a benefit amount
- Repairs performed by an insured and licensed plumber
- One-year guarantee on covered repairs
Plans Available in the Town of Aylmer:
- Exterior Water Service Line coverage – $6.00 + any applicable taxes
- Exterior Sewer/Septic Line coverage – $8.00 + any applicable taxes
For More Information:
- See SLWC PLANS (or) visit www.slwofc.ca
- or Call the Toll-free phone number: 1-844-616-8444
Frequently Asked Questions (FAQs)
What do homeowners need to know?
The Town and homeowners share the ownership of and responsibility for the repair and maintenance of water and sewer service lines.
The Town owns and maintains the water service line from the watermain to the water shut-off valve (referred to as the public portion). Property owners are responsible for the portion of the service line from water shut-off valve to their home (referred to as the private portion).
Similarly, for sanitary and storm sewer service lines, the Town owns and maintains the sewer service line from the sewer main to the property line (referred to as the public portion). Property owners are responsible for the portion of the sewer service line from the property line to their home (referred to as the private portion).
The Town cannot provide specific information on the risk of failure of private water or sewer service lines because each property is unique. An assessment of risk is at the discretion of the homeowner and is similar to the due diligence and decisions a homeowner makes when purchasing a home.
Homeowners may wish to consider:
Age, length and size of service lines
The age of a service line may be indicated by the age of the home itself, unless rehabilitation work has been completed. Homeowners may also wish to consider the length of their service lines, from the exterior of the home to the water shut-off valve or property line where the service lines connect to the Town’s infrastructure.
Size of service lines
| Service Line | Standard Size (mm) | Approximate Size (inches) |
|---|---|---|
| Water | 19 – 32 | 3/4 – 1 1/4 |
| Sanitary Sewer | 135 (minimum) | 5 1/4 (minimum) |
| Storm Sewer | 100 (minimum) | 4 (minimum) |
However, depending on the age and construction of the home there may be exceptions.
Construction material and location
Type of material and location of a water service line will be influenced by when the service was installed or replaced. The Ontario Building Code and the Town’s Design Guidelines have changed over time.
What should homeowners consider when determining their risk?
Similarly, sewer service line requirements have changed. Under the Ontario Building Code, homes built after January 1, 2004 require the installation of a backwater valve on the private storm sewer service.
Lifespan of a service
Lifespan may depend on construction material, soil conditions and use. For sewer services, lifespan may also depend on the location, number and species of nearby trees.
Available Information
The Town does not complete repairs on private services and therefore does not have accurate information regarding private services.
Should I consider SLWC coverage for my home?
Maybe. Homeowners are encouraged to review their home insurance policy and contact their insurance provider to better understand if their policy covers repairs to the exterior water and sewer service lines due to normal wear and tear, whether additional coverage can be added to their existing insurance policy and at what cost, and their responsibilities in the event of a private water or sewer service line failure. If their home insurance policy does not cover the repair of water and sewer/septic service lines, homeowners may wish to consider alternatives.
Are SLWC’s protection plans considered insurance?
No. SLWC offers service plans as an independent private provider. Although the plans use terms like deductible, coverage and exclusions, the plans are not insurance, but a contractual pledge to arrange a contractor to repair your water and sewer/septic service lines.
How is insurance different from the plans offered by Service Line Warranties of Canada?
Insurance provides the ability to transfer the potential financial consequences of a loss to an insurance company, in exchange for a policy premium. When an accident occurs, insurance is intended to cover the costs to put the policy holder back in the same financial position they were in right before the event occurred. Insurance coverage is subject to the terms and conditions of the policy issued and may not respond to all events.
For more information about insurance coverage for the private portion of water and sewer service lines, property owners are encouraged to contact their insurance provider to understand the extent of their policy coverage, any applicable deductible amount, and their responsibilities in the event of a private water or sewer service line failure.
Service Line Warranties of Canada provides services in the event of the failure of a private water or sewer service line due to wear and tear. Should a service line fail, Service Line Warranties of Canada will coordinate any covered repairs with their network of qualified and insured local contractors. Their contractor will obtain the necessary permits, locates and will perform the repair or replacement of the service line. Service Line Warranties of Canada will also pay the contractor directly, up to your plan’s benefit amount. While SLWC Program does not have a deductible amount, SLWC policies are subject to maximum coverage limits per covered incident. These coverage limits and additional information can be found on the Service Line Warranties of Canada website. Note, the specific information can be found by selecting Repair Plan Details.
Residents are encouraged to review their insurance coverage, including the deductible amounts, along with maximum coverage limits and the plans offered by SLWC in determining whether they are adequately protected in the event of failure of private sewer and water lines.
Who is eligible for SLWC plans and which property types are eligible?
The program applies to those registered owners of property within the geographical boundary of the Town of Aylmer that are either connected to the Town’s water system or the Town’s sewer system or both and specifically excludes commercial, industrial and institutional property owners and tenants living in residential properties.
Does this coverage include well lines?
Yes, coverage provides for repair or replacement of either water service or well lines.
Are there any wait periods for submitting a claim when opting into a plan?
No. Homeowners can submit a claim as soon as their plan is active.
Are there any restrictions for opting out of a plan?
No. Homeowners can cancel one or more of their plans at any time by contacting the SLWC Contact Center at 1-844-958-0069.
Does SLWC’s coverage have a deductible amount?
No. There is no deductible amount. However, service calls do have a per occurrence benefit amount. These amounts can be reviewed by visiting https://www.slwofc.ca/plans/products or by contacting Service Line Warranties of Canada at 1-844-958-0069.
What happens if the cost of repair is above the per occurrence benefit amount?
If the estimate for the work to be completed is above the service call benefit amount, the homeowner would be notified of anticipated out-of-pocket costs prior to any work being completed. The homeowner would then be invoiced for the amount above the service call benefit amount after work is completed.
Who is Service Line Warranties of Canada?
Service Line Warranties of Canada is a private company that provides optional and voluntary Exterior Water Service Line, Exterior Sewer/Septic Line and Interior Plumbing and Drainage Coverage plans to homeowners.
Service Line Warranties of Canada (SLWC) is a portfolio company of Canadian-based Brookfield Infrastructure and is managed locally by a Canadian team. All contractors in SLWC’s network are Canadian, including those servicing Aylmer.
Why has the Town of Aylmer chosen to work with SLWC to offer these Plans?
The Town saw an opportunity to educate homeowners about their responsibilities for the maintenance, repair and replacement of the private portion of their water and sewer service lines (from inside the home to the property line or water shut-off valve).
The Town can also be assured that all repairs performed on this critical infrastructure meet the Ontario Building Code and that all appropriate permitting is obtained.
Why was SLWC chosen over another company?
The arrangement between the Town and SLWC was established through the Local Authorities Services (LAS), a not-for-profit organization created by the Association of Municipalities of Ontario to work with Ontario municipalities, as well as organizations from the broader public sector, to help realize lower costs, higher revenues, and enhanced staff capacity, through co-operative procurement efforts, and innovative training, program and services.
LAS has conducted due diligence and selected SLWC as its preferred service partner to provide low-cost warranty offering to the residents of Ontario municipalities. For more information, please visit LAS(link is external).
Town staff are in continuous communication with SLWC and will be monitoring the program to ensure residents receive excellent service. Other companies are not in any way precluded from approaching the Town to enter into a similar type of agreement.
What are the benefits of this type of program?
SLWC offers homeowners optional and voluntary affordable protection for unexpected costs of repairing or replacing failed or defective water and sewer/septic service lines, as well as failed or defective interior plumbing systems.
SLWC only uses qualified local contractors so repair dollars stay within the community, helping the local economy.
Is the Town receiving compensation in this arrangement? How is it being spent?
SLWC provides compensation to the Town for services and the use of the Town’s logo when promoting the program to Aylmer homeowners. The support of the Town provides residents with confirmation of the legitimacy of the program. This in turn results in increased enrollments, allowing SLWC to offer plans at lower prices. The compensation offsets the administrative cost of the program to the Town, however it does not generate revenue.
Will I receive a phone call or door-to-door marketing from SLWC?
No. The agreement between the Town and SLWC specifically prohibits telemarketing and door-to-door solicitation practices. If someone comes to your door or calls you directly to enroll, it is not SLWC.
To learn more on how to protect yourself from door-to-door scams, visit, Consumer Protection Ontario
Did the Town of Aylmer provide SLWC with customer mailing information?
No. The Town did not sell or otherwise provide resident names or addresses as part of this program. SLWC purchased its records through a third-party which are accessible through public information.
Will all my information be shared with the Town of Aylmer?
No. Once enrolled in any of the exterior coverage plans, SLWC will only be sharing your property address with the Town of Aylmer to assist with providing timely response and coordinating work which may impact the Town’s infrastructure.
How can I stop getting mail from SLWC?
If you would prefer to not receive any marketing notifications (such as email, direct mail, or phone calls) from SLWC, please contact SLWC at 1-844-958-0069 or complete this form: Unsubscribe from SLWC Mailouts
Did the Town provide any public funds to support the promotion of this program?
No. SLWC pays for all aspects of the program including marketing, customer service and repairs.